ORDERS & SHIPPING
Our current fulfillment time is up to three weeks from the date your order was placed. This does not include time spent in transit with the carrier (UPS, USPS, DHL). Expedited options are not available.
You will receive tracking information once we print your shipping label. This does not mean that your order has shipped - tracking will be updated after the carrier has picked up your order.
Please send us an email with your order number and request to email@example.com, and our Fulfillment Team will assist you further. We cannot guarantee we will be able to accommodate your request. Once you receive a tracking number for an order, no item adjustments will be made, therefore you will need to place a separate order.
Please be sure that you have checked all folders in your email inbox - such as promotions, social, and spam. If you have multiple email addresses, double check which one you used to make your purchase. If you paid with Apple Pay, your confirmation email likely went to the email address associated with your iCloud account.
If you have checked all inboxes and still have not located a confirmation email, then it is possible that your billing address details were incorrect, and your order did not fully process. In that case you may send an email to firstname.lastname@example.org with your name, your shipping address, the amount of your pending charge, and the date you attempted to order, and our Fulfillment Team will look into this further for you.
You receive your tracking information once we print your shipping label, but your tracking will not update until your order has been picked up by its carrier.
If your tracking has not updated, then your order is still being processed. We appreciate your patience.
We do not utilize the Shop App to track orders. We encourage you to follow the tracking number we provide for your order via email, which will take you directly to the carrier’s website.
Please refer to our Shipping Policy regarding filing a claim with the carrier for your missing or damaged package. We do not offer refunds for lost or stolen packages.
Once you receive tracking information, you will be able to submit a request to hold for pickup directly through your tracking link provided via email. You will need to create a free UPS My Choice account to do so.
On your tracking number page, click "Change My Delivery". From there, you will be prompted to either log in or create your UPS My Choice account, and you will then be able to adjust your delivery details.
Once a package has shipped, we do not have access to make any adjustments to your delivery details. You will need to do so on your own by following the steps provided.
IN-HOUSE PRODUCT RITUAL QUESTIONS
You can email us at email@example.com, or message us on the Live Chat to request the instructions that you are missing.
Do not combine Haus of Hoodoo products with those of other practitioners. For example, our Oils and our Kreyól Powders cannot be added to someone else’s prepared candle that you have purchased elsewhere. You cannot pair our Ritual Baths with someone else's prepared candle. You cannot follow a Haus of Hoodoo Uncrossing Fixed Candle with someone else's Protection candle, etc.
However, if you’d like to use our Oils and our Kreyól Powders to prepare your own plain candle or bath, this is fine - but you will then be creating your own ritual by using our products as ingredients. In this case our Fixed Candle and our Ritual Bath instructions do not apply, as these are not rituals prepared by Manbo Jessyka.
• After completing a Fixed Candle Ritual, you are to wait at least 7 days before starting another ritual. Waiting at least 21 days is ideal.
• After completing a Ritual Bath, you must wait at least 21 days. No exceptions.
• Condition Oils can be worn daily, and we encourage you to do so.
• Kreyól Powders can be used as needed.
• Kongo Bags are to be carried on you at all times.
We encourage you to wait until after your menstrual cycle has finished to perform any rituals, such as our Fixed Candles and our Ritual Baths. This is a time of rest for your body, and it is best to wait until your energy is back up to do any major Spiritual work. Continuing to work with our Condition Oils and carrying our Kongo Bags is okay.
Manbo Jessyka generally does not advise performing any Spiritual work while you are pregnant. If you'd like to work with our Fixed Candles, you may work with Health & Healing or Protection, and the same goes for our Condition Oils - but nothing else.
Working with removal products, such as Uncrossing, Reversible, Unblocking, or Release Me, or defensive products such as War On My Enemies, Hot Foot, or Shut Up, should absolutely be avoided during pregnancy. This is a time for you to focus on growing and protecting a healthy baby, which Manbo Jessyka encourages you to keep as your only priority.
Manbo Jessyka does not advise performing any Spiritual work on children, or on their behalf. The only thing to focus on with your children is Protection, and perhaps health.
Your children may wear our Blessed “Protection” Bracelets, and you may anoint them with our Protection Condition Oil, our Against Evil Eye Condition Oil, or our Health & Healing Condition Oil - but nothing else.
When it comes to Fixed Candles, you may include your children in your prayers when working with Protection, Health & Healing, or Filomena Lubana, and that is all.
As far as our Student Fixed Candle and our Student Condition Oil, you may work this ritual on your child’s behalf or anoint them with the Oil if they are a teenager or older.
Absolutely no Uncrossing work, and no Ritual Baths.
The astrological weather is not mentioned on Manbo Jessyka's Ritual instructions as these events do not affect our products in any way. That said, if you incorporate the astrological weather into your personal practice, then it is entirely up to your discretion when it comes to doing any work during events such as a specific moon phase, a planetary retrograde, or an eclipse.
Fixed Candle Rituals
You will need to start your ritual over at day one, with the same Fixed Candle. Be sure to follow the instructions exactly as they are written.
No. Letting your Fixed Candle burn on its own on after your prayers on the 7th day is part of completing the ritual. If you cannot complete the ritual as it is given, then we suggest that you work with a different product.
Unless otherwise advised by Manbo Jessyka or our Haus of Hoodoo Team, you are to work with one Fixed Candle Ritual at a time to ensure that you are fully focusing your prayers and intentions in one direction. Allow yourself to complete one ritual in its entirety, and wait at least 7 days before moving onto another.
Prayer is deeply personal - we don’t advise on specific phrasings, incantations, or psalms. Speak your intentions - what you need and what you want.
If you'd like to write your prayers down to recite aloud each day of your ritual, you may do so, but it is not necessary.
No. You are to pray and meditate in silence during your ritual. Spend time with yourself and focus on what the purpose of your ritual is without any outside distractions.
Yes. Visit the respective product page for our additional instructions regarding a small altar set up for working with these Fixed Candles, and follow these as well.
You are not setting up a permanent altar, nor are you meant to continue veneration for these Spirits. These Fixed Candle Rituals are intended to assist you with the situations you include in your prayers, and that is all.
You may layer our Condition Oils and wear multiple Oils at once.
When anointing yourself with multiple Condition Oils individually, be sure to state your prayers and intentions for each while doing so - take a moment between using each Condition Oil, and affirm your intentions for each.
Be mindful of the order in which you are anointing yourself - for example, Uncrossing is to come before Protection, etc.
If the Oils are being blended together, make sure that they are being used for the same purpose - and being anointed in the same direction.
Always affirm your prayers and intentions while anointing yourself.
Do not anoint yourself with our Condition Oils for War On My Enemies or Shut Up. These Oils are intended for contact work, or to be used as an ingredient.
Our Mandragora "Mandrake" Root Oil should not be worn on the body, as Mandrake Root is poisonous.
Be sure to read through both sets of instructions before starting your ritual. Day one of your Fixed Candle Ritual is the day you light it with your Ritual Bath.
Our Ritual Baths are not soaking baths, they are an active ritual where you will scrub the blessed herbs onto your body.
• If your Ritual Bath is to attract then you scrub the herbs upwards from your feet up to your neck.
• If your Ritual Bath is to remove/expel then you scrub the herbs downwards from your neck to your feet.
Herbs can be worked with in a variety of different ways - you may use them to fix your own candles, prepare your own spiritual bath, burn them as incense, include them in teas, create tinctures or other herbal remedies, etc.
Our herbs that are ingestible are food grade. We encourage you to do your own research when it comes to which herbs are safe to consume, and how. Keep in mind that herbalism is not a one size fits all solution. It may be worthwhile to partner with a holistic healthcare professional or a qualified herbalist to determine which herbs would best suit your body and your personal needs. At this time, we are not able to provide clinical herbal consultations.
You may be interested in the following books that we offer: Magical Folkhealing, Green Witchcraft, Garden Witch’s Herbal, and Incense Magick.
Our full Apothecary featured in our Botánica is also listed online. We have included both their common name and their folk name. If you can’t find the herb you’re looking for, we suggest seeing if it goes by another name.
Our Spiritual Consultations are done in-person only and must be scheduled in advance. Appointments may be booked either over the phone or in-person - not via email or Live Chat. All details such as cost and availability will be discussed when speaking with a Team Member directly. Please call the Botánica during business hours at 504-302-2042 to inquire.
If you are unable to reach us via phone, you may email us at firstname.lastname@example.org - provide us with your phone number, and a Team Member will reach out to you when they are available.
No. Due to the nature of this service, we do not, have not, and will not offer virtual appointments. All Spiritual Consultations must be done in-person at our Botánica in New Orleans. We do not take walk-ins or same-day appointments. Absolutely no exceptions.
All Spiritual Work that we offer, with the exception of Wanga (long distance work), first requires a Spiritual Consultation. No exceptions.
To request Wanga, please first read through our full details on this service and send your email inquiry accordingly to email@example.com.
All inquiries will be responded to in the order they are received. Your patience is appreciated as this is a popular service and each client is given the proper attention to their situation. Allow about a week or so for Manbo Jessyka and the Houngan to review your case and get back to you.
Clients must be 18 years of age or older to schedule a Spiritual Consultation appointment. If your child is a minor and there is an issue you are concerned about, as the parent, you can schedule an appointment for yourself on the child's behalf.
Our Consultations are led by the Houngan. Manbo Jessyka does not take appointments.
No. We do not handle business communications via social media DM's whatsoever. We also do not solicit - you will never receive a DM from Haus of Hoodoo or Manbo Jessyka on any platform.
All of our products are sold exclusively at our Botánica in New Orleans or here on our Online Shop. All Spiritual Consultations and Spiritual Work that we provide are offered in-person only, with the exception of our Wanga Services. Wanga is discussed solely via email. We do not offer any classes at this time.
We have one Instagram account - @hausofhoodoo. We will never have additional or backup Instagram accounts.
In order to discourage folks from being scammed, we have claimed business pages on TikTok and Facebook, though Instagram is where we remain most active. We do not have Twitter (X). We do not have WhatsApp.
Please report and block any fraudulent accounts.
CEREMONIES & BACKYARD CONCERTS
We have several annual Ceremonies and Backyard Concerts throughout the year. Keep an eye on our Instagram page (@hausofhoodoo) and our weekly email newsletter for Manbo Jessyka's up to date announcements.
All Haus of Hoodoo Events take place in the parking lot of our Botánica. Entry is on Saint Charles Avenue, there will be a sign with the respective Event poster beside the alley gate to the right of the building.
Our Events are always open to the public, regardless of ancestry or respective Spiritual practices. There is no age limit - children are also welcomed to attend.
Anyone may attend a Ceremony without a petition and cash offering to enjoy the experience of being in the presence of Spirit and community, so long as they still follow dress code and behave in a respectful manner.
There are no reserved guest lists or online event links for any Haus of Hoodoo Events. You are free to come and go as you please.
Ceremonies: Simply show up, in dress code.
Backyard Concerts: $20 cash admission is paid at the gate. No advance ticket sales.
Each Haus of Hoodoo Ceremony has its own designated colors, depending on the Spirits the Ceremony is for. Modest dress is always required for our Ceremonies. No shorts, no mini dresses/skirts, no open backs, no exposed chest or midriff, nothing sleeveless, no heels, no excessive makeup. Women must wrap their heads. No costumes are allowed (Mardi Gras, Carnaval, Halloween, etc.)
Following dress code directions is a sign of respect. The party is for Spirits and you are the guest.
We are on Spirit's time. We say the Ceremony begins at certain time but Spiritual things start when they start and end when they end. There is no designated end time.
To participate in our Ceremonies, bring a handwritten petition and a cash offering. Please do not bring additional offerings unless Manbo Jessyka has encouraged this specifically in her announcement for the respective Ceremony.
All petitions must be handwritten. Not typed and printed, not photocopied, not emailed - no exceptions. Unless otherwise stated in the Instagram announcement, address your petition to Manbo Jessyka. Introduce yourself, and ask for all you need/want. "I am petitioning the Spirits for..." Be intentional, clear, and to the point. Be fully conscious and certain of what it is you're asking for. And be ready to receive.
At the end of your petition, write your full birth name and sign it. Signing means you are fully aware and responsible for what it is you're asking for.
For those wondering how much cash money to give. Manbo Jessyka's advice is, offer no less than $100. With this cash you’re paying the Spirits for the work they’ll do to grant your wishes. This is your opportunity to have a Spirit’s full attention and ask for what you need.
Of course! We welcome you to mail your handwritten petition and cash offering directly to the Botanica. If you would like to confirm delivery, we strongly advise you to select a shipping service that provides you with tracking information. You may also drop them off at the Botánica in-person. All envelopes must be received no later than the day prior to a Ceremony.
You may send a digital monetary offering in lieu of physical cash. This is ONLY accepted for Ceremony offerings - nothing else.
In this case, be sure to include your payment account information at the bottom of your petition so that your funds can be allocated to you. Title your digital payment for the respective Ceremony - check with a Team Member, or see Manbo Jessyka's announcement for details.
No checks, no money orders, no cashiers checks - they will not be deposited, and your petition will not be included in the Ceremony.
If prompted within your preferred payment app, always select Friends & Family/Someone I trust, not Goods & Services.
If you’d like, you may dress in the Ceremony colors, light a white candle and for a few minutes sit in prayer or meditation to connect with the energy of the Ceremony as it's happening. This isn’t necessary but it is of benefit to you.
Haus of Hoodoo Events are not live-streamed.
Oftentimes we do offer a Spiritual Bath for Ceremony attendees, but not at every Ceremony. These Baths are only available for in-person guests on the day of the Ceremony and are not offered for purchase in the Botánica or on our Online Shop. For the price of a Ceremony Bath, please call the Botánica to speak with a Team Member directly.
Ceremonies: Recordings during Haus of Hoodoo Ceremonies are prohibited, and we request that all phones, cameras, and other technology are kept put away.
Backyard Concerts: Yes! You may also tag us on Instagram if you choose to post.
Yes, housemade traditional Haitian tonics will be offered (cash only). Complimentary coffee and water bottles are always provided. Occasionally there are other vendors.
Yes, when our Botánica is open for normal business hours - Wednesday to Sunday from 10am - 7pm CST.