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Our current turnaround for order fulfillment is up to two weeks. We appreciate your patience!
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      ORDERS & SHIPPING

      How soon will I receive my order?

      Our current fulfillment time is up to one week. This does not include time spent in transit with the carrier (UPS, USPS, DHL). Expedited options are not available. You will receive tracking information once we print your shipping label. This does not mean that your order has shipped - tracking will be updated after the carrier has picked up your order.

       

      Can I add an item to my order or adjust my shipping address?

      Please send us an email with your order number and request to orders@hausofhoodoo.com, and our Fulfillment Team will assist you further, though we cannot guarantee we will be able to accommodate your request to add items. Keep in mind that once you receive a tracking number for an order, we are unable to make any item adjustments, therefore you will need to place a separate order.

       

      I didn’t receive a confirmation email, but I was charged.

      It is possible that your billing information was incorrect, and your order did not fully process. Email orders@hausofhoodoo.com with your name, the amount of your pending charge, and the date you attempted to order, and our Fulfillment Team will look into this further for you. 

       

      I got a tracking number, but it hasn’t updated. 

      You receive your tracking information once we print your shipping label, but your tracking will not update until your order has been picked up by its carrier. We appreciate your patience. 

       

      The Shop App shows me an estimated delivery date, but it’s past that and I don’t have my order. 

      We do not utilize the Shop App to track orders. We encourage you to follow the tracking number we provide for your order via email, which will take you directly to the carrier’s website.

       

      My order was marked as delivered but I haven’t received it, or items arrived damaged.

      Please refer to our Shipping Policy regarding filing a claim with the carrier for your missing or damaged package.


      IN-HOUSE PRODUCT RITUAL QUESTIONS

      Missing instructions? 

      You can email us at shop@hausofhoodoo.com or message us on the Live Chat to request the instructions that you are missing.

       
      Should I cleanse my space before starting a ritual?

      We recommend that you cleanse your space prior to performing your rituals. You may do so with any of our Spiritual Waters, and by smoke cleansing with any of our Bundles or Resins.


      Can I combine Haus of Hoodoo products with products I got from someone else?

      Do not combine HOH products with those of other practitioners. For example, our Oils and Kreyol Powders cannot be added to someone else’s prepared candle that you have purchased elsewhere - however, if you’d like to use our Oils and Powders to prepare your own plain candle, this is fine - but you will then be creating your own ritual, as this is not a Fixed Candle prepared by Manbo Jessyka, so our Fixed Candle instructions do not apply. Do not use someone else’s prepared candle when taking a HOH Ritual Bath. Do not follow a HOH Uncrossing Fixed Candle with someone else’s Protection candle, etc.


      When can I start another ritual?

      • After completing a Fixed Candle ritual, wait at least 7 days before starting another ritual. 21 days is ideal.

      • After completing a Ritual Bath, you must wait at least 21 days. No exceptions.

      • Condition Oils can be worn daily, and we encourage you to do so.

      • Kreyol Powders can be used as needed.


       

      Can I work with HOH products on my menstrual cycle?

      We encourage you to wait until after your cycle has finished to perform any rituals, such as our Fixed Candles and our Ritual Baths. This is a time of rest for your body, and it is best to wait until your energy is back up to do any major Spiritual work. Continuing to work with our Condition Oils is okay.


      Can I put Condition Oils on my children? What about Ritual Baths?

      Manbo Jessyka does not advise performing any Spiritual work on children, or on their behalf. The only thing to focus on with your children is Protection, and perhaps health.

      Your children may wear our Blessed “Protection” Bracelets, and you may anoint them with our Protection Condition Oil, our Against Evil Eye Condition Oil, or our Health & Healing Condition Oil - but nothing else.

      When it comes to Fixed Candles, you may include your children in your prayers when working with Protection, Health & Healing, or Filomena Lubana, and that is all.

      As far as our Student Fixed Candle, you may work this ritual on your child’s behalf if they are a teenager or older. Absolutely no Uncrossing work, and no Ritual Baths.

      FIXED CANDLES

      I missed a day of prayer, or another step in the ritual instructions. What should I do?

      You will need to start your ritual over at day one, with the same Fixed Candle. Be sure to follow the instructions exactly as they are written.

       

      Can I snuff my Fixed Candle out after the 7th day?

      No. Letting your Fixed Candle burn on its own on the 7th day is part of completing the ritual. If you cannot complete the ritual as it is given, we suggest that you work with a different product. 

       

      Can I burn multiple Fixed Candles at the same time?

      Unless otherwise advised by Manbo Jessyka or the Haus of Hoodoo Team, you are to work with one Fixed Candle at a time, so that you may fully focus your prayers and intentions in one direction. Allow yourself to complete one ritual in its entirety before moving onto another.

       

      How do I pray?

      Prayer is deeply personal - we don’t advise on specific phrasings, incantations, or psalms. Speak your intentions - what you need, what you want.

       

      Who do I address my prayers to?

      You are to first address your prayers to Manbo Jessyka, as she is the one who has created the ritual you are working with. You may then call upon your ancestors and anyone else you choose to pray to. It is best to call your ancestors by name, those you know of. 

      If you’d like to write your prayers down to recite aloud each day, you may do so but it is not required.

       

      Can I listen to music or a guided meditation as part of my ritual?

      No. You are to pray and meditate in silence during your ritual. Spend time with yourself and focus on what is the purpose of your ritual without any outside distractions.

       

      I’m working with the Love Spell / Reversible / Filomena Lubana Fixed Candle - do I follow the printed instructions?

      Yes. Visit the respective product page for our additional instructions for working with these Fixed Candles, and follow these as well.


      When working with our Filomena Lubana Fixed Candle, keep in mind that you are petitioning a specific Spirit for a job. You are not setting up a permanent altar, nor are you meant to continue veneration for her. This Fixed Candle ritual is intended to assist you with the situations you include in your prayers, and that is all.

       

      I have the Love Spell Fixed Candle, I don’t know the person’s full name or have their photo. 

      In order for our Love Spell Fixed Candle to do what it is intended for, your target must know who you are. If you do not have a well enough rapport with this person to know their full name and have a photo of them, then we suggest working with our Attraction Condition Oil, our Love Me Condition Oil, and our Anvi Wem Kreyol Powder first until you develop a better connection with this person. 

       

      HAUS OF HOODOO OILS

      Can I mix or layer HOH Oils?

      You may layer our Condition Oils and wear multiple Oils at once.
      When anointing yourself with multiple Condition Oils individually, be sure to state your prayers and intentions for each while doing so - take a moment between using each Condition Oil, and affirm your intentions for each.
      Be mindful of the order in which you are anointing yourself - for example, Uncrossing is to come before Protection, etc.
      If the Oils are being blended together, make sure that they are being used for the same purpose - and being anointed in the same direction.
      Always affirm your prayers and intentions while anointing yourself.

       

      RITUAL BATHS

      What instructions do I follow if I’m using a corresponding HOH Fixed Candle with my Ritual Bath?

      When you are taking a Ritual Bath with a corresponding Fixed Candle, then you will follow the burning directions listed in the Ritual Bath instructions. You will light your Fixed Candle and you will bathe by candlelight. Once you have finished bathing you will then move your Fixed Candle to a safe place, such as your altar, where you will let it burn all the way through on its own, which will take a few days. Do not snuff out your Fixed Candle. You must wait at least 21 days before taking another Ritual Bath.

       

      Do I bathe with the water that the herbs were steeped in? Or can it be added to bath water like for a regular bath?

      Our Ritual Baths are not soaking baths, they are an active ritual where you will scrub the blessed herbs onto your body.

      • If your Ritual Bath is to attract then you scrub the herbs upwards from your feet up to your neck.

      • If your Ritual Bath is to remove/expel then you scrub the herbs downwards from your neck to your feet.


       

      APOTHECARY 

      How do I work with your Apothecary Herbs?

      Herbs can be worked with in a variety of different ways - you may use them to fix your own candles, prepare your own spiritual bath, burn them as incense, include them in teas, create tinctures or other herbal remedies, etc.

      Our herbs that are ingestible are food grade. We encourage you to do your own research when it comes to which herbs are safe to consume, and how. Keep in mind that herbalism is not a one size fits all solution. It may be worthwhile to partner with a holistic healthcare professional or a qualified herbalist to determine which herbs would best suit your body and your personal needs. At this time, we are not able to provide clinical herbal consultations. 

      Book recommendations:

      Magical Folkhealing

      Green Witchcraft

      Garden Witch’s Herbal

      Incense Magick

       

      I’m looking for a specific herb that I don’t see on your website. 

      Our full Apothecary featured in our Botanica is also listed online. We have included both their common name and their folk name. If you can’t find the herb you’re looking for, we suggest seeing if it goes by another name. 

       

      SPIRITUAL CONSULTATIONS

      How do I schedule a Spiritual Consultation?

      Appointments are booked either over the phone or in-person, only. All details such as cost and availability will be discussed when speaking with a Team Member directly. If you are unable to reach us via phone, please email us at shop@hausofhoodoo.com - provide us with your phone number, and a Team Member will reach out to you when they are available.

       

      Can I do a virtual appointment, or book a same-day appointment?

      No. Due to the nature of this service, we do not, have not, and will not offer virtual appointments. All Spiritual Consultations must be done in-person at our Botanica in New Orleans. We do not take walk-ins or same-day appointments. Absolutely no exceptions. 

       

      I’m looking to have Spiritual Work done. 

      All Spiritual Work that we offer first requires a Spiritual Consultation. No exceptions.

      Can my child have a consultation?

      Clients must be 18 years of age or older to schedule an appointment. If your child is a minor and there is an issue you are concerned about, as the parent, you can schedule an appointment for yourself on the child's behalf.

      I want an appointment with Manbo Jessyka. 

      Our Consultations are led by the Houngan. Manbo Jessyka does not take appointments.