Frequently Asked Questions
ORDERS & SHIPPING
How soon will I receive my order?
Our current fulfillment time is up to five weeks from the date your order was placed. This does not include time spent in transit with the carrier (UPS, USPS, DHL). Expedited options are not available. You will receive tracking information once we print your shipping label. This does not mean that your order has shipped - tracking will be updated after the carrier has picked up your order.
Can I add an item to my order or adjust my shipping address?
Please send us an email with your order number and request to firstname.lastname@example.org, and our Fulfillment Team will assist you further, though we cannot guarantee we will be able to accommodate your request to add items. Keep in mind that once you receive a tracking number for an order, we are unable to make any item adjustments, therefore you will need to place a separate order.
I didn’t receive a confirmation email, but I was charged.
It is possible that your billing information was incorrect, and your order did not fully process. Email email@example.com with your name, the amount of your pending charge, and the date you attempted to order, and our Fulfillment Team will look into this further for you.
I got a tracking number, but it hasn’t updated.
You receive your tracking information once we print your shipping label, but your tracking will not update until your order has been picked up by its carrier. If your tracking has not updated, then your order is still being processed. We appreciate your patience.
The Shop App shows me an estimated delivery date, but it’s past that and I don’t have my order.
We do not utilize the Shop App to track orders. We encourage you to follow the tracking number we provide for your order via email, which will take you directly to the carrier’s website.
My order was marked as delivered but I haven’t received it, or items arrived damaged.
Please refer to our Shipping Policy regarding filing a claim with the carrier for your missing or damaged package.
IN-HOUSE PRODUCT RITUAL QUESTIONS
You can email us at firstname.lastname@example.org or message us on the Live Chat to request the instructions that you are missing.
Should I cleanse my space before starting a ritual?
We recommend that you cleanse your space prior to performing your rituals. You may do so with any of our Spiritual Waters, and by smoke cleansing with any of our Bundles or Resins.
Can I combine Haus of Hoodoo products with products I got from someone else?
Do not combine Haus of Hoodoo products with those of other practitioners. For example, our Oils and Kreyol Powders cannot be added to someone else’s prepared candle that you have purchased elsewhere. However, if you’d like to use our Oils and Powders to prepare your own plain candle, this is fine - but you will then be creating your own ritual, as this is not a Fixed Candle prepared by Manbo Jessyka, so our Fixed Candle instructions do not apply. Do not use someone else’s prepared candle when taking a Haus of Hoodoo Ritual Bath. Do not follow a Haus of Hoodoo Uncrossing Fixed Candle with someone else’s Protection candle, etc.
When can I start another ritual?
• After completing a Fixed Candle ritual, wait at least 7 days before starting another ritual. 21 days is ideal.
• After completing a Ritual Bath, you must wait at least 21 days. No exceptions.
• Condition Oils can be worn daily, and we encourage you to do so.
• Kreyol Powders can be used as needed.
Can I work with Haus of Hoodoo products on my menstrual cycle?
We encourage you to wait until after your cycle has finished to perform any rituals, such as our Fixed Candles and our Ritual Baths. This is a time of rest for your body, and it is best to wait until your energy is back up to do any major Spiritual work. Continuing to work with our Condition Oils is okay.
I'm pregnant. Can I work with Haus of Hoodoo products?
Manbo Jessyka generally does not advise performing any Spiritual work while you are pregnant. If you'd like to work with our Fixed Candles, you may work with Health & Healing, Fertility, or Protection, and the same goes for our Condition Oils - but nothing else.
Working with removal products, such as Uncrossing, Reversible, or Unblocking, or defensive products such as War On My Enemies or Shut Up, should absolutely be avoided during pregnancy. This is a time for you to focus on growing and protecting a healthy baby, which Manbo Jessyka encourages you to keep as your only priority.
Can I put Condition Oils on my children? What about Ritual Baths?
Manbo Jessyka does not advise performing any Spiritual work on children, or on their behalf. The only thing to focus on with your children is Protection, and perhaps health.
Your children may wear our Blessed “Protection” Bracelets, and you may anoint them with our Protection Condition Oil, our Against Evil Eye Condition Oil, or our Health & Healing Condition Oil - but nothing else.
When it comes to Fixed Candles, you may include your children in your prayers when working with Protection, Health & Healing, or Filomena Lubana, and that is all.
As far as our Student Fixed Candle, you may work this ritual on your child’s behalf if they are a teenager or older. Absolutely no Uncrossing work, and no Ritual Baths.
I missed a day of prayer, or another step in the ritual instructions. What should I do?
You will need to start your ritual over at day one, with the same Fixed Candle. Be sure to follow the instructions exactly as they are written.
Can I snuff my Fixed Candle out after the 7th day?
No. Letting your Fixed Candle burn on its own on the 7th day is part of completing the ritual. It will take a few days for your Fixed Candle to burn through completely after day 7 of your ritual. If you cannot complete the ritual as it is given, we suggest that you work with a different product.
Can I burn multiple Fixed Candles at the same time?
Unless otherwise advised by Manbo Jessyka or the Haus of Hoodoo Team, you are to work with one Fixed Candle at a time, so that you may fully focus your prayers and intentions in one direction. Allow yourself to complete one ritual in its entirety before moving onto another.
How do I pray?
Prayer is deeply personal - we don’t advise on specific phrasings, incantations, or psalms. Speak your intentions - what you need, what you want.
If you’d like to write your prayers down to recite aloud each day, you may do so but it is not required.
Can I listen to music or a guided meditation as part of my ritual?
No. You are to pray and meditate in silence during your ritual. Spend time with yourself and focus on what is the purpose of your ritual without any outside distractions.
I’m working with the Filomena Lubana Fixed Candle or the High John The Conqueror Fixed Candle - do I follow the printed instructions?
Yes. Visit the respective product page for our additional instructions regarding a small altar set up for working with these Fixed Candles, and follow these as well.
You are not setting up a permanent altar, nor are you meant to continue veneration for these Spirits. These Fixed Candle Rituals are intended to assist you with the situations you include in your prayers, and that is all.
HAUS OF HOODOO OILS
Can I mix or layer Haus of Hoodoo Oils?
You may layer our Condition Oils and wear multiple Oils at once.When anointing yourself with multiple Condition Oils individually, be sure to state your prayers and intentions for each while doing so - take a moment between using each Condition Oil, and affirm your intentions for each.Be mindful of the order in which you are anointing yourself - for example, Uncrossing is to come before Protection, etc.
If the Oils are being blended together, make sure that they are being used for the same purpose - and being anointed in the same direction.
Always affirm your prayers and intentions while anointing yourself.
What instructions do I follow if I’m using a corresponding Haus of Hoodoo Fixed Candle with my Ritual Bath?
When you are taking a Ritual Bath with a corresponding Fixed Candle, then you will follow the burning directions listed in the Ritual Bath instructions. You will light your Fixed Candle and you will bathe by candlelight. Once you have finished bathing you will then move your Fixed Candle to a safe place, such as your altar, where you will let it burn all the way through on its own, which will take a few days. Do not snuff out your Fixed Candle. You must wait at least 21 days before taking another Ritual Bath.
Do I bathe with the water that the herbs were steeped in? Or can it be added to bath water like for a regular bath?
Our Ritual Baths are not soaking baths, they are an active ritual where you will scrub the blessed herbs onto your body.
• If your Ritual Bath is to attract then you scrub the herbs upwards from your feet up to your neck.
• If your Ritual Bath is to remove/expel then you scrub the herbs downwards from your neck to your feet.
How do I work with your Apothecary Herbs?
Herbs can be worked with in a variety of different ways - you may use them to fix your own candles, prepare your own spiritual bath, burn them as incense, include them in teas, create tinctures or other herbal remedies, etc.
Our herbs that are ingestible are food grade. We encourage you to do your own research when it comes to which herbs are safe to consume, and how. Keep in mind that herbalism is not a one size fits all solution. It may be worthwhile to partner with a holistic healthcare professional or a qualified herbalist to determine which herbs would best suit your body and your personal needs. At this time, we are not able to provide clinical herbal consultations.
I’m looking for a specific herb that I don’t see on your website.
Our full Apothecary featured in our Botanica is also listed online. We have included both their common name and their folk name. If you can’t find the herb you’re looking for, we suggest seeing if it goes by another name.
How do I schedule a Spiritual Consultation?
Appointments are booked either over the phone or in-person, only. All details such as cost and availability will be discussed when speaking with a Team Member directly. If you are unable to reach us via phone, please email us at email@example.com - provide us with your phone number, and a Team Member will reach out to you when they are available.
Can I do a virtual appointment, or book a same-day appointment?
No. Due to the nature of this service, we do not, have not, and will not offer virtual appointments. All Spiritual Consultations must be done in-person at our Botanica in New Orleans. We do not take walk-ins or same-day appointments. Absolutely no exceptions.
I’m looking to have Spiritual Work done.
All Spiritual Work that we offer first requires a Spiritual Consultation. No exceptions.
Can my child have a consultation?
Clients must be 18 years of age or older to schedule an appointment. If your child is a minor and there is an issue you are concerned about, as the parent, you can schedule an appointment for yourself on the child's behalf.
I want an appointment with Manbo Jessyka.
Our Consultations are led by the Houngan. Manbo Jessyka does not take appointments.
Am I messaging with you on Instagram/WhatsApp/Facebook/TikTok?
No. We do not solicit - you will never receive a DM from Haus of Hoodoo or Manbo Jessyka on any platform. All products are sold exclusively at our Botanica in New Orleans or here on our Online Shop. All Spiritual Consultations and Spiritual Work that we provide are offered in-person only. We do not offer any classes.
We have one Instagram account - @hausofhoodoo. We will never have additional or backup Instagram accounts. We do not have TikTok. We do not have WhatsApp. We do have a business page on Facebook to discourage folks from being scammed, but we do not actively post on Facebook. Please report and block any fraudulent accounts.
CEREMONIES & BACKYARD CONCERTS
When and where are Haus of Hoodoo's Events? Is anyone welcomed?
We have several annual Ceremonies and Backyard Concerts throughout the year. Keep an eye on our Instagram page (@hausofhoodoo) for Manbo Jessyka's up to date announcements.
All Haus of Hoodoo Events take place in the parking lot of our Botanica. Entry is on Saint Charles Avenue, through the alley gate to the right of the building. Our Events are always open to the public, regardless of ancestry or respective practices. There is no age limit - children are also welcomed to attend.
Are there tickets, reservations, or admission fees? Can I leave and re-enter?
There are no reserved guest lists or online event links for any Haus of Hoodoo Events. You are free to come and go as you please.
Ceremonies: Simply show up, in dress code.
Backyard Concerts: $20 cash admission is paid at the gate. No advance ticket sales.
What is the dress code for Haus of Hoodoo Ceremonies?
Each Haus of Hoodoo Ceremony has its own designated colors, depending on the Spirits the Ceremony is for. Modest dress is always required for our Ceremonies. No shorts, no mini dresses/skirts, no open backs, no exposed chest or midriff, nothing sleeveless, no heels, no excessive makeup. Women must wrap their heads. No costumes are allowed (Mardi Gras, Carnaval, Halloween, etc.)
Following dress code directions is a sign of respect. The party is for Spirits and you are the guest.
How long does a Ceremony last?
We are on Spirit's time. We say the Ceremony begins at certain time but Spiritual things start when they start and end when they end. There is no designated end time.
What are accepted offerings for a Haus of Hoodoo Ceremony?
To participate in our Ceremonies, bring a handwritten petition and a cash offering. Please do not bring additional offerings unless Manbo Jessyka has encouraged this specifically in her Instagram announcement for the respective Ceremony.
All petitions must be handwritten. Not typed and printed, not photocopied, not emailed - no exceptions. Address your petition to Manbo Jessyka. Introduce yourself, and ask for all you need/want. "I am petitioning the Spirits for..." Be intentional, clear, and to the point. Be fully conscious and certain of what it is you're asking for. And be ready to receive. At the end of your petition, write your full birth name and sign it. Signing means you are fully aware and responsible for what it is you're asking for.
Your cash offering must accompany your petition. With this cash, you're paying Spirits to grant you what you've petitioned them for, it's how you pay them for the work they'll be doing for you. What you're asking for and the amount of cash you choose to offer is between you and the Spirits. Manbo Jessyka's advice - no less than $100. You know you aren't aren't asking for anything light, or you'd be taking care of it yourself and not petitioning a Spirit for it.
I'm not able to attend a Ceremony in-person, am I still able to participate?
Of course! We welcome you to mail your handwritten petition and cash offering directly to the Botanica. If you would like to confirm delivery, we strongly advise you to select a shipping service that provides you with tracking information. You may also drop them off at the Botanica in-person. All envelopes must be received no later than the day prior to a Ceremony.
If mailing your handwritten petition, you may send a digital monetary offering in lieu of physical cash. In this case, be sure to include your payment account information at the bottom of your petition so that your funds can be allocated to you. Title your digital payment for the respective Ceremony - check with a Team Member, or see Manbo Jessyka's Instagram announcement for details.
No checks, no money orders, no cashiers checks - they will not be deposited.
PayPal: @manbojessyka (select Friends & Family/Someone I trust, not Goods & Services)
It is not necessary for you to wear the designated dress code colors on the day of the Ceremony if you are not attending in-person.
Haus of Hoodoo Events are not live-streamed.
Are there Spiritual Baths offered at your Ceremonies?
Oftentimes we do offer a Spiritual Bath for Ceremony attendees, but not at every Ceremony. These Baths are only available for in-person guests on the day of the Ceremony and are not offered for purchase in the Botanica or on our Online Shop. For the price of a Ceremony Bath, please call the Botanica to speak with a Team Member directly.
Can I take photos or video during an Event?
Ceremonies: Recordings during Haus of Hoodoo Ceremonies are prohibited, and we request that all phones, cameras, and other technology are kept put away.
Backyard Concerts: Yes! You may also tag us on Instagram if you choose to post.
Will there be food & drink, or other items available for purchase?
Yes, housemade traditional Haitian tonics will be offered (cash only). Complimentary coffee and water bottles are always provided. Occasionally there are other vendors.
Can I shop in the Botanica during an Event?
Yes, our Botanica is open for normal business hours - every day from 11am - 6pm CST.