Orders & Shipping
Our current fulfillment time is up to three weeks from the date your order was placed. This does not include time spent in transit with the carrier (UPS, USPS, DHL). Expedited options are not available.
You will receive tracking information once we print your shipping label. This does not mean that your order has shipped - tracking will be updated after the carrier has picked up your order.
Please send us an email with your order number and request to orders@hausofhoodoo.com, and our Fulfillment Team will assist you further. We cannot guarantee we will be able to accommodate your request. Once you receive a tracking number for an order, no item adjustments will be made, therefore you will need to place a separate order.
Please be sure that you have checked all folders in your email inbox - such as promotions, social, and spam. If you have multiple email addresses, double check which one you used to make your purchase. If you paid with Apple Pay, your confirmation email likely went to the email address associated with your iCloud account.
If you have checked all inboxes and still have not located a confirmation email, then it is possible that your billing address details were incorrect, and your order did not fully process. In that case you may send an email to orders@hausofhoodoo.com with your name, your shipping address, the amount of your pending charge, and the date you attempted to order, and our Fulfillment Team will look into this further for you.
You receive your tracking information once we print your shipping label, but your tracking will not update until your order has been picked up by its carrier.
If your tracking has not updated, then your order is still being processed. We appreciate your patience.
We do not utilize the Shop App to track orders. We encourage you to follow the tracking number we provide for your order via email, which will take you directly to the carrier’s website.
Please refer to our Shipping Policy regarding filing a claim with the carrier for your missing or damaged package. We do not offer refunds for lost or stolen packages.
Once you receive tracking information, you will be able to submit a request to hold for pickup directly through your tracking link provided via email. You will need to create a free UPS My Choice account to do so.
On your tracking number page, click "Change My Delivery". From there, you will be prompted to either log in or create your UPS My Choice account, and you will then be able to adjust your delivery details.
Once a package has shipped, we do not have access to make any adjustments to your delivery details. You will need to do so on your own by following the steps provided.